Summit FC Academy · Synthetic
Payments & Retention
Revenue leaks quietly: a declined card, a paused membership, a renewal nobody followed up. Every row below has an owner and a next action.
Collected This Month
$18,940
Outstanding
$1,086
Failed Payments
2
Renewals Due in 30 Days
21
Active Members
286
At-Risk Accounts
8
Cancellations This Month
4
Recovery
Payment recovery queue
| Household | Location | Amount | Status | Days Outstanding | Owner | Next Action | |
|---|---|---|---|---|---|---|---|
| Household #212 | Midtown | $199 | Failed | 3 | Finance Admin | Card update request | |
| Household #148 | Lakeside | $199 | Failed | 6 | Finance Admin | Call household | |
| Household #316 | Lakeside | $199 | Overdue | 9 | Finance Admin | Second reminder | |
| Household #315 | Midtown | $189 | Pending | 2 | Finance Admin | Re-send payment link | |
| Household #274 | Northside | $149 | Retry Scheduled | 1 | Finance Admin | Await retry Friday | |
| Household #233 | Westfield | $151 | Overdue | 12 | Westfield Director | Escalate to director |
Total outstanding in this synthetic queue: $1,086. Reminder actions are demonstration only.
Retention
Retention queue
These are sample operational rules, not predictive AI. Each row is flagged by a deterministic condition a director can inspect and change: no attendance logged in 21 days, payment failed twice, membership pause requested, or renewal due with no response.
| Household | Location | Rule Triggered | Signal | Severity | Owner | Next Action | |
|---|---|---|---|---|---|---|---|
| Household #109 | Midtown | No attendance logged in 21 days | Last session 24 days ago | High | Midtown Front Desk | Wellbeing check-in call | |
| Household #148 | Lakeside | Payment failed twice | 2 failed attempts, 6 days | Urgent | Finance Admin | Card update + call | |
| Household #187 | Northside | Membership pause requested | Pause requested for 60 days | Medium | Program Director | Offer reduced schedule | |
| Household #204 | Westfield | Renewal due with no response | Renewal in 11 days, 2 unanswered messages | High | Westfield Director | Director outreach | |
| Household #221 | Lakeside | No attendance logged in 21 days | Last session 27 days ago | High | Lakeside Coordinator | Coach-led re-engagement | |
| Household #256 | Midtown | Renewal due with no response | Renewal in 19 days, no reply | Medium | Midtown Front Desk | Renewal conversation | |
| Household #263 | Northside | Payment failed twice | 2 failed attempts, 4 days | Urgent | Finance Admin | Retry + reminder | |
| Household #288 | Westfield | Membership pause requested | Pause requested mid-season | Medium | Program Director | Retention conversation |